By accessing the website at www.best.mu, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. By accessing and using Best.mu site, you acknowledge to agree that you have read and understood our Terms & Conditions.
– If booking is cancel by the merchant
Before or on the day of your booking, the supplier for any reason, decline your booking, the customer can either choose another date or request Best.mu for a refund. We shall refund customer full amount only after contacting the supplier and having valid reasons for the cancellation from supplier. If it is the customer fault (Not arriving on time, among many other reasons), no refund shall be provided.
Note: We are not liable to provide the client with a refund for the taxi fare/travelling or fuel cost or to cover any other charge except for the package paid
If your reservation falls within the specified dates of the lockdown period, your reservation will be automatically cancelled and the amount will be credited as Best.mu Credit. Credit will be added to your account directly to allow you to rebook at your convenience.If your arrival dates fall outside of the lockdown, we ask you to be patient and allow phase 1 of this process to be completed.If you made a purchase for a Spa, Activity or Restaurant and your Voucher was be valid prior to Lockdown. The Validity of the voucher will automatically be extended for 120 days after lockdown. In the event that the service provider does not open their doors after lockdown, you will be refunded in the form of credit once lockdown has lifted.All other requests from our customers set to arrive outside of the government lockdown dates, please note that normal policies apply and all cancellation requests will be up to the Service Provider. If the supplier does agree to process your cancellation request, the refund will be made in the form of credit to your account.
Please note that all refunds given during lockdown, will be in the form of store credit that will expire after 1 year. Any other requests will be considered post lockdown.
Cyclone Class 1: Your booking is on! The merchant will be expecting you to arrive, and no cancellations, amendments, or postponements will be accepted.
Cyclone Class 2: If you are set to arrive while a Cyclone Class 2 is in effect in Mauritius, Customers will have the right either to:
1) Check-in on the specified date because hotels will be open as usual OR
2) Postpone their stay without any penalty fee.
All Postponement requests are subject to Availability/ New rates/ New Conditions and must be made in writing through our ticketing system
- [email protected]
- with Order number
If you fail to communicate to Best.mu in writing on the eve of your arrival date, you will be expected to arrive as scheduled or be seen as a No Show
Cyclone Class 3: If you are set to arrive while a Cyclone Class 3 is in effect in Mauritius, your booking is automatically cancelled, and you will be refunded the amount as Best.mu store credit.
In no event shall Best.mu or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Best.mu’s website, even if Best.mu or a Best.mu authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Best.mu’s website could include technical, typographical, or photographic errors. Best.mu does not warrant that any of the materials on its website are accurate, complete or current. Best.mu may make changes to the materials contained on its website at any time without notice. However Best.mu does not make any commitment to update the materials.
We make every effort to ensure that property images and descriptions of displayed on Best.mu are accurate and up dated, we cannot guarantee this always the case as these information is obtained from our Suppliers.
Best.mu has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Best.mu of the site. Use of any such linked website is at the user’s own risk.
Best.mu may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of Mauritius and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
You agree that use of this site is at your sole risk. Best.mu does not make any warranty as to:
You hereby indemnify to the fullest extent Best.mu from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.